D&I Survey Feedback

By Sarah Branquinho, Chief Diversity & Inclusion Officer

First and foremost, a huge thank you to the 15,999 colleagues who completed the 2022 Diversity & Inclusion survey: that’s a massive 63% of Dufry’s total workforce who took the time to share their perceptions and thoughts. In 28 countries, over 90% of employees responded!

For colleagues in 49 countries this was their first time to contribute, following the first ‘pilot’ survey across an initial 14 countries in 2021. It was also the first time that open-ended questions were included and these generated a massive 34,446 comments in 11 different languages.

This strong response is incredibly important in helping us to understand and focus on what your priorities are. 

We are still working through many of the comments, but we want to share with you the broad themes.

The ‘happiness’ rating overall stands at 66 (out of 100). Against the four key pillars, the ‘happiness’ rating is 75 for diversity and fairness, 57 for inclusion and respect, 52 for recognition, and 52 for wellbeing.  

What are our strengths?

• Diversity within Dufry is perceived as strong in all protected characteristics (gender, sexual identity, nationality, religion, age etc.)
• Feeling part of a team
• Comfortable to be ourselves at work
• A sense that colleagues care about each other
• Pride in working for Dufry and what we accomplish together
  

What are your main priorities?

• Access to open posts globally
• Fairness and transparency in the selection process for open posts
• Consistent and equitable career progression opportunities
• Appreciation and recognition for excellent contribution
• Opportunities to be heard and contribute positively to working processes
• A caring ethos which recognises and values individuals
• Less stressful and pressurised working environment
  

We are now completing the evaluation of the comments, and over the next few weeks will be sharing the results for each country.

Early in the New Year we will be sharing more about our commitments in 2023 to meet and address the issues that you have identified as priorities. In the meantime, our recruitment drive continues to relieve pressure on some of the teams that have not yet regained full strength since the pandemic.