Lead­ing the Table

Dufry holds op­er­a­tions in sev­en of the top 10 Eu­ro­pean air­ports for shop­ping ac­cord­ing to UK re­tail prop­er­ty ad­vi­sors, Harp­er Den­nis Hobbs (HDH), who has pub­lished its rank­ing of the Top 10 Eu­ro­pean Air­ports for shop­ping. Lon­don Heathrow and Copen­hagen were giv­en joint first place, fol­lowed by Paris Charles de Gaulle, Mi­lan Malpen­sa, Lis­bon, Rome Fi­u­mi­ci­no, Zurich, Barcelona El Prat, Helsin­ki and Lon­don Gatwick.

The rank­ing is based not only on the va­ri­ety of the com­mer­cial of­fer, but also on cus­tomer sat­is­fac­tion. Top of the list of this rank­ing re­mains Lon­don Heathrow air­port. Lon­don Heathrow, where World Duty Free is the largest re­tail­er, has a well-es­tab­lished rep­u­ta­tion for its shop­ping of­fer in rat­ings such as this and has won the Sky­trax award for Best Air­port Shop­ping for a record break­ing 10 years.

To be – and to re­main – in the top po­si­tions of these rank­ings takes hard work and this kind of recog­ni­tion re­wards the con­sis­tent com­mit­ment and ded­i­ca­tion to ex­cel­lent cus­tomer ser­vice de­liv­ered in these lo­ca­tions by all the teams in­volved. We are very proud and de­light­ed of see­ing Dufry tak­ing most of the top ten po­si­tions and very thank­ful to our col­leagues in Lon­don, Mi­lan, Lis­bon, Zurich, Barcelona and Helsin­ki who serve as in­spi­ra­tion to oth­ers.