Issue 34 - March 2020
Leading the Table
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Dufry holds operations in seven of the top 10 European airports for shopping according to UK retail property advisors, Harper Dennis Hobbs (HDH), who has published its ranking of the Top 10 European Airports for shopping. London Heathrow and Copenhagen were given joint first place, followed by Paris Charles de Gaulle, Milan Malpensa, Lisbon, Rome Fiumicino, Zurich, Barcelona El Prat, Helsinki and London Gatwick.
The ranking is based not only on the variety of the commercial offer, but also on customer satisfaction. Top of the list of this ranking remains London Heathrow airport. London Heathrow, where World Duty Free is the largest retailer, has a well-established reputation for its shopping offer in ratings such as this and has won the Skytrax award for Best Airport Shopping for a record breaking 10 years.
To be – and to remain – in the top positions of these rankings takes hard work and this kind of recognition rewards the consistent commitment and dedication to excellent customer service delivered in these locations by all the teams involved. We are very proud and delighted of seeing Dufry taking most of the top ten positions and very thankful to our colleagues in London, Milan, Lisbon, Zurich, Barcelona and Helsinki who serve as inspiration to others.
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