Issue 45 - December 2022
Dufry Kenya Awarded as Best Retail Outlet
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Dufry Kenya was named Best Retail Outlet at the annual Aviation Business Excellence Awards (ABEA) in Nairobi, Kenya.
The ABEA awards, first launched in 2018 by the Kenya Airports Authority (KAA) in collaboration with the Kenya Institute of Management (KIM) as an annual program, are designed to help drive the development of Kenya's aviation industry. They are presented to members of the aviation industry, including airlines, cargo and ground handlers, hospitality and aviation support service providers such as the travel retail operators.
These awards seek to improve customer experience at the airports, recognize and encourage best practices within the industry with a view to making all the industry players more competitive. The awards are also an opportunity to bring all Kenyan aviation stakeholders together and to showcase business excellence beyond the Service Charter.
