Wall of Fame

D1 - Suvi Niemi, Digital Marketing Specialist, Helsinki Airport, Finland.

Suvi is the voice behind Dufry Finland´s social media channel. And although the launch of the RED by Dufry program in Finland, and the Finnish language version of the Reserve & Collect website are probably some of the largest projects she´s been involved in, the ongoing feeding of the social media channels, creating interesting content and consequently keeping Dufry Finland present in the mindset of our social media followers, is her major achievement. Suvi is known for being a hardworking and skilled digital marketing professional and, what makes her a great marketer, she is very customer oriented and a strategic thinker - always keeping the customer journey on her mind. Thanks Suvi, for being the face of Dufry’s social media out there!

D1 - Victoria Kanellopoulou, Assistant Shop Manager, Athens International Airport, Greece.

Victoria joined Dufry as a sales associate in 2012 at our Perfumes & Cosmetics stores in Athens International Airport and worked hard from the very beginning. Now she is an assistant Shop Manager at Victoria’s Secret stores at the airport.

She shows great enthusiasm for her current role and does the best for her team in order to deliver results and maintain high-quality customer service. She is always positive and communicative. As an outcome of her team’s effort, the All Users area Victoria’s Secret store entered the Platinum Club in 2018 thanks to their exceptional scores in all categories of Mystery Shopper reports.  

“Victoria´s Secret”: Despite the fact that most of her colleagues know her love for music, they could have never imagined her as an Opera singer, but she really is! She started her studies at the age of 19 in music theater and opera and participates in concerts. One more secret thing about Victoria is that she is a vegan and an athlete in Pentathlon as well. She has her own page on Instagram and she shares delicious recipes trying to motivate people to adopt a healthy way of life.

D2 - Radoslava Todorova, Sales Associate, Burgas Airport, Bulgaria.

Radoslava has been part of our team since the start of the Nuance operation in Bulgaria in 2013, when she joined as a cashier, but very quickly moved to sales thanks to her undoubted talent. Her great communication skills help her to easily gain customer trust and engagement. She is also one of our most knowledgeable employees when it comes to product knowledge and her motto – Retail is detail and Customers always come first! – has made of her one of our best performimg employees. That was the reason she won a prize in a recent sales competition launched in Burgas. But instead of keeping it for herself, not only did she offer it to the team as a whole, but also proposed donating it to an orphanage located in a small Bulgarian village. The idea was backed by the whole team and clothes, shoes, food,educational books and toys were donated to this institution on behalf of Radoslava and the Burgas team. Well done!

D2 - Phin Kimleang, Sale Associate, Siem Reap Int. Airport, Cambodia.

Phin was nominated Employee of the Year for many reasons. Since he joined the team 2 years ago, Phin has demonstrated very strong sales and customer service skills; he knows how to engage effectively with every passenger and is a fast learner and a top seller in the Store. He shows flexibility and is willing to work any shifts that are assigned him. On top of his language skills – he speaks Mandarin, French, English, Korean and native Khmer – he´s an expert Karaoke singer, and when not working, you can find him with friends covering some global hits!

D2 - Aleksandra Rajkov, Sales Assistant, Belgrade, Serbia.

Aleksandra is not just one of the best employees on the shop floor, but also a hero and a living example for many. She has given great and consistent results in sales: even in difficult times, such as when her health was seriously threatened (by cancer and she had to undergo by aggressive chemotherapy two years ago. Throughout her intensive treatments she kept going and working without quitting. Thanks to everyones support she managed to stay professional and gave her best every day of the working week. The impact of her positive attitude reflected on the whole team within the main shop and she has become an inspiring example of how great people can be and how lucky we are to have the chance to know them and to have them as a part of our team.

D1 - Penelope Drakopoulou, Commercial team, Athens, Greece. 

Penelope has worked at Hellenic Duty Free since 2005, initially in the Marketing Department in the Luxury Items category and then in the Commercial Department in the Wines & Spirits Category, as a coordinator (planning and implementation) of the category’s promotional activities. But probably one of her most remarkable milestones was finishing in 3^rd position in the Women’s General Category in the International Marathon Thessaloniki Great Alexander in April 2019. With a time of 3 hours, 10 minutes and 32 seconds, her result is quite impressive and she´s currently in 8^th position in the Greek Women Marathon Runners ranking of 2019. Who knows, maybe with Penelope, we’ll find our first Dufry Olympic athlete in the Tokyo 2020 Olympics! Keep running Penelope!!

D2 - Ekaterina Rymsha. Shift Supervisor, St. Petersburg, Russia.

Ekaterina joined Lenrianta in 1996 – almost 24 years ago! She started as a sales assistant and has made her way through the team to become shift supervisor. At work, she is always ready to help with advice, to support young employees. In her spare time, Katya organizes interesting excursions and themed events for children of Orphanage No. 6 in St. Petersburg, and helps in arranging children's holidays, and also organizes fundraising to buy gifts for these holidays. She also actively interacts with the "Center for the promotion of family education" for children with neurological diseases.

She gives all the warmth of her heart to the children living in the orphanage. Always open, kind, friendly, she has become a real friend and support for the children

D2 - Hasmik Poghosyan – Sales Associate, Armenia.

In the Armenian team since 2009, Hasmik is a Sales Associate in the Perfume & Cosmetics department. She is a professional seller always confident, open for challenges and development, welcoming and positive with customers and a good team player. She goes beyond her responsibilities and always strives to deliver excellent service and results, thus being a good example for other employees. She always reaches her personal targets and is excellent at inventory stocktaking processes and arranging merchandising, which has made of her one of the most respected and committed workers in the team!