Dufry Selects American Express GBT for Corporate Travel Arrangements

In June, Dufry announced the appointment of American Express Global Business Travel as the Travel Management Company for Dufry Group and its subsidiaries. After a detailed review of our travel program and an evaluation of potential providers, American Express was selected based on the global scale of their experience and operations, their commitment to customer service, and their leading technology platforms.  

Business travel expenses have traditionally been one of Dufry´s highest controllable areas of expense and with this move to a global supplier, Dufry will be able to manage this expense area more efficiently and benefit from volume discounts with both Dufry and American Express Global Business Travel preferred rates and programs.

From a user perspective, Dufry Business travelers can now benefit from a number of digital tools to simplify the booking and travel experience, including: 

• The Travel portal CONNECT PORTAL™, the entry platform for all travelers which houses traveler’s profiles, preferred travel options or loyalty programs.
• The online booking tool NEO™. An online platform enabling travelers to plan their journey. The tool is also available as an app enabling travelers to access all travel itineraries on the go and providing live travel assistance at the touch of a button. Via the app, travelers can check-in for flights and receive proactive notifications of travel disruptions. 
• Travel Vitals™, a functionality to look up destinations, airports, airlines, hotels, and ground providers, to quickly get information – updated daily – related to COVID mandates and restrictions for each part of the trip.