Issue 34 - March 2020
Celebrating Success
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A new edition of the Service Star Day took place in February 2020 in London, UK, where winners of the 2019 Dufry Service Star Awards met to celebrate their commitment to Dufry. The venue chosen for this event was the Harry Potter Warner Bros Studio and it was attended by 45 Service Star Winners from World Duty Free, The Nuance Group and Centre Parcs operations across the UK and Switzerland.
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Winners were nominated by peers and colleagues for delivering WorldClass Service both internally and externally. The criteria to select the winners is based on the contribution of nominees towards each of the three pillars of the ONEDUFRY program: driving employee experiences, driving customer experiences and delivering business results.
Each winner was presented with their Award by their Managers, who shared with the audience the background as to how each individual had successfully incorporated the three guiding principles of ONEDUFRY (Care, Showcase and Efficiency) into to their daily working life.
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